![]() I find it hard to believe since I live in Denver that the parts would not be available here. I will never purchase another Whirlpool hot water heater or anything made by them again. At this point, I will not be surprised if this doesn't fix the problem either. Due to time part will arrive today, plumber will not be out until first part of next week. Tomorrow, it will be 2 weeks since I've had hot water. I haven't called back, out of patience and energy. He said he would leave message with them that I felt a new water heater would be the best answer to this whole situation but more than likely I'd have to call back to talk to one. It was late because of the time difference so managers had already gone home. In the meantime, called Whirlpool again since the whole thing was not sitting well with me. When he took off old thermostat, it was pretty much caked with mineral/calcium deposits.Ĭalled Whirlpool again and ordered another part for the burner to be replaced, they wanted to charge $30 to have this sent, plumber was able to get them to waive the charge. When the plumber returned, he installed new part and could not get pilot light to ignite. I was told again, sorry that's just their policy and water heater had safety features on it that would not allow it to explode. ![]() I told her I had already been told that by the techs I had spoken to but felt they were getting off easy due to the severity of the situation. She (Kim) said I did not have extended warranty so she could not do that. I also talked to a manager and expressed my concern up the whole situation and asked to be reimbursed for labor charges of plumber. I called Whirlpool and told them this and did get compensated back for $20. The part did not arrive until Monday afternoon at 3:30 so I had to cancel my appointment with plumber and could not get him out again until Wednesday. I opted for $20 charge so I could receive part by Sat and rescheduled plumber to come out on Monday. Even though there's a warranty, Whirlpool still charges customer for shipping of either $30, $20 or $10 depending on how fast you want the part. He called and had to place order for new gas control thermostat. He said the gas was leaking into the water heater and felt it did have the potential to blow up had it gone on. He said he had only seen this type of situation twice in his 30 years of plumbing. When he came out to service it, he was able to duplicate the noise I had told him about. ![]()
0 Comments
Leave a Reply. |